Refund & Return Policy

We value your satisfaction and strive to provide clear policies for refunds and returns

Refund Policy

7 to 10 Days Refund Period

We offer a refund within 7 to 10 business days from the date of purchase or service activation. If you are not satisfied with our services, you may request a refund within this timeframe.

Eligibility for Refund:

Service not activated or used within 7 to 10 days of purchase

Technical issues that cannot be resolved by our support team

Service not available in your area after confirmation

Installation cancelled before service activation

Non-Refundable Items:

Services used beyond the 7-10 day refund period

Installation charges if service has been activated

Promotional or discounted plans (unless otherwise stated)

Third-party service charges or equipment

Device Return Policy

Warranty Coverage

All devices provided by Netix World Internet Services come with a manufacturer's warranty. If your device is under warranty, we will repair or replace it at no additional cost.

What is Covered Under Warranty:

Manufacturing defects

Hardware malfunctions during normal use

Software issues related to the device firmware

Components failure under normal operating conditions

Physical Damage NOT Covered

Please note that physical damage is NOT covered under warranty. This includes drops, water damage, fire damage, or any other external physical harm to the device.

What is NOT Covered:

Physical/Accidental Damage: Drops, cracks, water damage, fire, or impact damage

Misuse or Abuse: Damage caused by improper handling or unauthorized modifications

Unauthorized Repairs: Devices repaired by non-authorized service centers

Normal Wear and Tear: Cosmetic issues that do not affect functionality

Electrical Surges: Damage due to power surges or incorrect voltage supply

How to Request a Refund or Return

Step 1: Contact Customer Support

Reach out to our customer support team via phone or email within the refund/return period.

+91 9288 232 727
care@netixfibernet.com

Step 2: Provide Required Information

  • •Customer ID or Invoice Number
  • •Reason for refund or device return
  • •Date of purchase or service activation
  • •Device serial number (for device returns)

Step 3: Await Approval

Our team will review your request and notify you of the approval status within 2-3 business days. Approved refunds will be processed to your original payment method within 7-10 business days.

Step 4: Return Device (if applicable)

For device returns, our technician will collect the faulty device from your location at no extra charge. Please ensure the device is in its original condition with all accessories included.

Important Notes

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All refund requests must be submitted within 7 to 10 days from the date of purchase or service activation.

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Refund processing time may vary depending on your payment method and bank.

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For device returns under warranty, please do not attempt to repair the device yourself as it may void the warranty.

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Physical damage to devices will not be covered under warranty and may incur repair charges.

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Netix World Internet Services reserves the right to refuse refunds or returns if the terms and conditions are not met.

Have Questions?

Our customer support team is here to help you with any queries regarding refunds or returns.